Bolands Waterford are the owners of Bolands BMW, MINI dealerships in Waterford. Bolands Waterford takes the safeguarding of personal data very seriously. This policy describes how Bolands Waterford meets its obligations under the General Data Protection Regulation (GDPR) in relation to the processing of personal data. Please read this policy to understand why we collect personal data from you, how long we keep it and how we use it to transact our business. We pledge to ensure that all personal data provided by you will be processed lawfully, fairly, securely and transparently.
This policy was updated on 08 May 2018.
Our websites are designed to comply with the following legislation with regards to data protection and user Privacy:
EU General Data Protection Regulation 2018 (GDPR)
ePrivacy Regulations 2011 (S.I. 336 of 2011)
WHAT BOLAND DEALERSHIPS ARE COVERED BY THIS POLICY.
These Bolands dealerships own the following websites to which this policy relates:
Bolands Waterford Registered Address:
Butlerstown Roundabout, Cork Road
Waterford City, X91 XA02
Phone: 051 872122 Email: [email protected]
What Bolands Waterford Do.
Bolands BMW, MINI, Hyundai and Citroen are authorised BMW, MINI Sales, Service, Parts & Bodyshop franchises in Waterford and transact the following businesses:
- Sells BMW, MINI Used and New Motor cars
- Provides Parts, Repairs, Bodyshop, Servicing of all BMW, MINI cars
- Provides customers with finance options to cover vehicle purchase via third party companies including the Banks of each respective brand (e.g. BMW Bank)
- Delivers high quality customer service in respect of car sales, aftersales, repairs and services
Data Protection/Controller Officer:
Bolands Waterford Data Controller
Bolands Waterford City
Butlerstown Roundabout, Cork Road,
Waterford City, X91 XA02
Email: [email protected]
The Data Controller,
Butlerstown Roundabout, Cork Road,
Waterford City, X91 XA02
Email: [email protected]
Phone: +353 (0) 51872122.
If you are dissatisfied with this policy or our use of your personal information, you have the right to complain to The Data Protection Commissioner [email protected]
HOW WE USE YOUR INFORMATION.
This following outline our use of your personal information:
We will use your information which you have provided to us directly and via reputable third parties for the following uses:
Customer Support, Enquiries, Feedback and Experience
Vehicle Sales & Service
When you purchase, service or repair a vehicle, the information generally which we will collect includes: Contact details, Vehicle Configuration details, Vehicle Technical Information and Sales and Services Information.
OTHER USES OF YOUR PERSONAL INFORMATION.
HOW WE COLLECT YOUR PERSONAL INFORMATION.
WHO WE SHARE YOUR INFORMATION WITH.
Personal information may be transferred to third parties as outlined below, where you have given your consent or where it is a required part of the process. This is shared in a secure manner, using a consistent security protocol. When we share with other parties we ensure that they only use your personal data for the purpose it was collected and do not allow them to abuse this agreement.
We have access to customer personal information via BMW Customer Systems, which is only accessed by those who need to use it and via secure password and username provided by BMW.
The following is a list of the third parties we may need to share your information:
The Manufacturer of your Vehicle & Their Distributor: We will pass your information onto BMW, the manufacturer of the vehicle you purchase and/or their appointed distributor in Ireland so that we can ensure its warranty, safety, recall and customer satisfaction.
Only if you consent, we will pass on your information to the manufacturer, distributor of the vehicle you purchase or their appointed distributor in Ireland for marketing activities which may include; offers, VIP events, Surveys and feedback.
The manufacturer or BMW, may contact you directly, and separately about their use of your personal information.
The Revenue Commissioners: We may sometimes share your information where we do the first registration of your motor vehicle or where we apply for exemptions from VRT. VAT and/or motor tax for you.
Third Party Service Providers: We may share your personal information with third-party service providers that perform services and functions at our direction and on our behalf; these may include: our accountants, insurers, IT service providers, printers, lawyers and other business advisors and providers of security and administration services.
Marketing and Communications: We share your information with the following in order to provide you with a quality service and to keep you informed on offers, launches and events:
Potential Sale of the Dealer: We may need to transfer your personal information if we merge or are acquired by another company.
An Gardai, Government Bodies or officials: We may share your personal information with an Gardai or other government bodies or agencies where required to do so by law.
Other instances, where we are obliged to pass on your information to third parties:
To assess your eligibility for finance and administer its repayment with the relevant Financial Service provider (e.g. BMW FS), you must provide required personal information to Bolands Waterford.
The find out how your information will be used by BMW Financial Services click here
Transfers outside of the European Economic Area
We may transfer your personal data outside of the European Economic Area. These countries do not always afford an equivalent level of privacy protection and in such circumstances we will take specific steps, in accordance with data protection law, to protect your personal information. In particular, for transfers of personal data, outside the EEA where there is no adequacy decision by the European Commission, we may rely on contractual protections approved by the European Commission.
HOW WE KEEP YOUR PERSONAL INFORMATION SAFE.
We use a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity and availability of your personal information.
These security features are:
THE KIND OF INFORMATION THAT MAY BE COLLECTED ABOUT YOU.
The following are the types of personal information that may be collected:
Consents and Preferred Communication
Repair and Services Information
Fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are included.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR.
We may hold your personal information for a period of 7 years from the date of completion of this contract or from the end date of any warranty period, whichever is the later.
We may hold this data for a longer period if we are legally required to do so. We restrict access to your information to only those persons who need to use it for the relevant purpose.
Our retention periods are based on business needs.
When your information is no longer needed, it is either irreversibly anonymised or destroyed securely.
Use for marketing:
We keep customers updated with discounts, offers, VIP Events, launches and services and repairs. We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any time. Please e-mail [email protected] if you wish to remove any consent at any stage and we will do so as soon as possible.
Use to perform a contract:
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries or claims thereafter.
Use to monitor quality of the service provided
Contact BMW Ireland, BMW Financial Services and BMW AG here to change your consents and use of your personal information.
Where Claims are contemplated:
In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that data for as long as that claim could be pursued.
HOW TO CHANGE YOUR PRIVACY PREFERENCES.
You have several rights under data protection law to view the personal information we hold in respect of you.
You have the right to:
Contact Bolands Waterford here to view and or change your consents
Contact Bolands Waterford here to change your personal information
These rights are (in some circumstances) limited by data protection legislation.
If you wish to exercise any of these rights please contact us here.
We will aim to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period by a further two months and we will explain why.
Your exercise of these rights is subject to certain exemptions which safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.
If you are dissatisfied with our use of your information or our response to any exercise of these rights you have the right to complain to The Data Protection Commissioner [email protected]
Whenever you browse our website, view products pages, or download information, our computers automatically records certain information about your visit from the computer you used to access our site. This information does not identify you personally. It just tells us how many visitors come to our site and the types of computers they use. With this information, we can improve our site for all our visitors and make it more useful to you.
The information includes the following:
1. The date and time you access our site.
2. How many and which pages you visit during a 'session' on our site and how long you were on the site.
3. Your Internet domain name (this might be your internet service provider such as eircom or your place of work) and the 'IP' address (this is a number assigned to your computer whenever you are surfing the web) which allows you to access our website.
4. The Internet browser you use (e.g. Microsoft Explorer or Netscape) and your computer's operating system (e.g. Windows 98).
5. The site you were on before you linked to our site (e.g. Yahoo, google, Bing if you found us from a search engine).
DATA PROTECTION ON PIXEL TAGS
We may use "pixel tags," which are small graphic files that allow us to monitor the use of our websites. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.
The information on this website is provided "as is" and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose, or non-infringement of third party rights. While the information provided is believed to be accurate, it may include errors or inaccuracies. In no event shall Bolands Waterford be liable to any person for any special, indirect or consequential damages relating to this material, unless caused by gross negligence or intentional misconduct. Bolands Waterford is not responsible for the contents of websites that are maintained by third parties and therefore waives its liability for any links from this website to other websites.
Unless otherwise indicated, all trademarks on this website are subject to trademark rights of BMW Group including marks, model names, logos, and emblems.